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Troubleshooting

Save Cart buttons are not visible on the cart page

  • Confirm the cart has items — buttons are hidden on empty carts
  • Check that Enable Guest Carts is enabled if the visitor is not logged in
  • Try switching to Storefront theme and disabling other plugins to rule out conflicts
  • Check the browser console (F12) for JavaScript errors

Shared cart links return a 404 error

  • Go to Settings → Permalinks and click Save Changes to flush rewrite rules
  • Deactivate and reactivate the plugin
  • Check that your server’s .htaccess file (Apache) or nginx config supports WordPress permalinks

Cart items are not restored when opening a shared link

  • Confirm the link has not expired (check the expiry date in WooCommerce → Saved Carts)
  • If products were deleted or changed after the cart was saved, they may not restore
  • Check the WooCommerce log (WooCommerce → Status → Logs, source: save-and-share-cart) for error details

Settings are not saving

  • Ensure your user has the manage_woocommerce capability
  • Check for caching plugins that may be serving stale admin pages — clear all caches
  • Verify there are no JavaScript errors on the settings page

Universal troubleshooting steps:

  1. Ensure WooCommerce is updated to 9.0 or later
  2. Switch to a default theme (Storefront or Twenty Twenty-Four) to rule out theme conflicts
  3. Deactivate other plugins one by one to identify conflicts
  4. Clear all caches: page cache, object cache, CDN, and browser cache
  5. Check the browser console for JavaScript errors
  6. Enable WP_DEBUG in wp-config.php and check wp-content/debug.log
  7. Review WooCommerce logs under WooCommerce → Status → Logs, filtering by source save-and-share-cart