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Troubleshooting

Price input is not appearing on the product page.

  • Verify the product has Enable Name Your Price checked in the Name Your Price product tab, or that Enable Globally is on in settings.
  • Check the Price Field Position setting — if set to “Replace product price,” the standard WooCommerce price hook is removed, which may interact with some themes.
  • Check the browser console for JavaScript errors that may be preventing the frontend script from loading.

Customer receives “Please enter a price” error even after entering a price.

  • This can happen if the price input renders outside the <form class="cart"> element and the JavaScript sync is broken. Switch Price Field Position to “Before add to cart button” to ensure the input is inside the form.
  • Check the browser console for JS errors related to nyp-frontend.js.

Custom price is not persisting through cart updates.

  • Ensure you are not using a page caching plugin that is serving a stale cart page. Clear all caches after saving settings.
  • Check for conflicts with other cart modification plugins.

Pricing rules are not applying.

  • Rules only apply when a product does not have an explicit _nyp_enabled value set. If you previously enabled or disabled NYP on a product individually, the product-level setting will take priority. You may need to clear the product-level setting or use bulk actions.
  • Check that the product is assigned to the correct category or tag, and that the customer is logged in with the correct role for role-based rules.

Settings are not saving.

  • Ensure your user account has the manage_woocommerce capability.
  • Deactivate other plugins temporarily to rule out a conflict on the settings save action.

Universal troubleshooting steps:

  1. Confirm WooCommerce is updated to at least version 6.0.
  2. Switch to a default theme (Storefront or Twenty Twenty-Four) to rule out theme conflicts.
  3. Deactivate all plugins except WooCommerce and this plugin, then retest.
  4. Clear all caches: page cache, object cache, CDN, and browser cache.
  5. Open the browser developer console and check for JavaScript errors.
  6. Enable WP_DEBUG in wp-config.php and check wp-content/debug.log for PHP errors.